VBUC
Overview
The VBUC CPE User Manual Landing Page project focused on improving how Vodafone Business UC customers access device manuals, tutorial videos, and quick‑install guides. The goal was to simplify navigation, increase clarity, and ensure the experience was consistent across platforms.
My Contributions
Designing Clearer Interactions
I designed and refined several key interaction patterns, including info sections that explain users to watch a tutorial or open a quick‑install guide before accessing the full manual. These were requested multiple times during stakeholder reviews, and I ensured they functioned consistently across both desktop and mobile experiences.
Ensuring Terminology and Behaviour Consistency
I flagged confusion around terminology (such as “quick guide” vs. “quick install guide”) and clarified how document links behave (open vs. download), prompting alignment across the team and avoiding UX friction.
Resolving Design System Discrepancies
I identified mismatches between Zeroheight, Figma, and Sourceweb typography guidelines, especially around paragraph and heading sizes. Raising these discrepancies early helped prevent inconsistencies across the final customer-facing layout.Collaborating Across Teams
I actively participated in frequent feedback cycles with content owners, UI reviewers, and project coordinators. My role involved clarifying requests, proposing UX improvements, and implementing changes in a way that supported both business objectives and user clarity.
Outcome
The final landing page became a clearer, more intuitive experience for customers:
- Interaction patterns now explain gated manual access using subtle, unobtrusive guidance.
- Device information, labels, and support pathways reflect accurate and consistent content.
- The typography and layout align with Vodafone’s design system across platforms.
- The mobile experience mirrors desktop functionality, maintaining parity and accessibility.
The iterative collaboration paid off: stakeholder responses throughout the project reflected appreciation for improved clarity, copy alignment, and overall usability.
"Working with the team was an absolute pleasure. Collaboration was smooth, communication was prompt and professional, and the team consistently demonstrated a proactive approach throughout the project. I especially appreciated the team's ability to offer improved solutions that added real value to the outcome.
The quality of the work delivered was exceptional—far beyond expectations. The team's expertise and attention to detail truly stood out, making the entire process seamless and enjoyable.
Overall, it was a joy to work with such a dedicated and skilled group, and I’m looking forward to continuing our collaboration in future projects."
Andrew Newbury
Global UCaaS Product Manager
Portfolio
VBUC
Overview
The VBUC CPE User Manual Landing Page project focused on improving how Vodafone Business UC customers access device manuals, tutorial videos, and quick‑install guides. The goal was to simplify navigation, increase clarity, and ensure the experience was consistent across platforms.
My Contributions
Designing Clearer Interactions
I designed and refined several key interaction patterns, including info sections that explain users to watch a tutorial or open a quick‑install guide before accessing the full manual. These were requested multiple times during stakeholder reviews, and I ensured they functioned consistently across both desktop and mobile experiences.
Ensuring Terminology and Behaviour Consistency
I flagged confusion around terminology (such as “quick guide” vs. “quick install guide”) and clarified how document links behave (open vs. download), prompting alignment across the team and avoiding UX friction.
Resolving Design System Discrepancies
I identified mismatches between Zeroheight, Figma, and Sourceweb typography guidelines, especially around paragraph and heading sizes. Raising these discrepancies early helped prevent inconsistencies across the final customer-facing layout.Collaborating Across Teams
I actively participated in frequent feedback cycles with content owners, UI reviewers, and project coordinators. My role involved clarifying requests, proposing UX improvements, and implementing changes in a way that supported both business objectives and user clarity.
Outcome
The final landing page became a clearer, more intuitive experience for customers:
- Interaction patterns now explain gated manual access using subtle, unobtrusive guidance.
- Device information, labels, and support pathways reflect accurate and consistent content.
- The typography and layout align with Vodafone’s design system across platforms.
- The mobile experience mirrors desktop functionality, maintaining parity and accessibility.
The iterative collaboration paid off: stakeholder responses throughout the project reflected appreciation for improved clarity, copy alignment, and overall usability.
"Working with the team was an absolute pleasure. Collaboration was smooth, communication was prompt and professional, and the team consistently demonstrated a proactive approach throughout the project. I especially appreciated the team's ability to offer improved solutions that added real value to the outcome.
The quality of the work delivered was exceptional—far beyond expectations. The team's expertise and attention to detail truly stood out, making the entire process seamless and enjoyable.
Overall, it was a joy to work with such a dedicated and skilled group, and I’m looking forward to continuing our collaboration in future projects."
Andrew Newbury
Global UCaaS Product Manager
Portfolio
VBUC
Overview
The VBUC CPE User Manual Landing Page project focused on improving how Vodafone Business UC customers access device manuals, tutorial videos, and quick‑install guides. The goal was to simplify navigation, increase clarity, and ensure the experience was consistent across platforms.
My Contributions
Designing Clearer Interactions
I designed and refined several key interaction patterns, including info sections that explain users to watch a tutorial or open a quick‑install guide before accessing the full manual. These were requested multiple times during stakeholder reviews, and I ensured they functioned consistently across both desktop and mobile experiences.
Ensuring Terminology and Behaviour Consistency
I flagged confusion around terminology (such as “quick guide” vs. “quick install guide”) and clarified how document links behave (open vs. download), prompting alignment across the team and avoiding UX friction.
Resolving Design System Discrepancies
I identified mismatches between Zeroheight, Figma, and Sourceweb typography guidelines, especially around paragraph and heading sizes. Raising these discrepancies early helped prevent inconsistencies across the final customer-facing layout.Collaborating Across Teams
I actively participated in frequent feedback cycles with content owners, UI reviewers, and project coordinators. My role involved clarifying requests, proposing UX improvements, and implementing changes in a way that supported both business objectives and user clarity.
Outcome
The final landing page became a clearer, more intuitive experience for customers:
- Interaction patterns now explain gated manual access using subtle, unobtrusive guidance.
- Device information, labels, and support pathways reflect accurate and consistent content.
- The typography and layout align with Vodafone’s design system across platforms.
- The mobile experience mirrors desktop functionality, maintaining parity and accessibility.
The iterative collaboration paid off: stakeholder responses throughout the project reflected appreciation for improved clarity, copy alignment, and overall usability.
"Working with the team was an absolute pleasure. Collaboration was smooth, communication was prompt and professional, and the team consistently demonstrated a proactive approach throughout the project. I especially appreciated the team's ability to offer improved solutions that added real value to the outcome.
The quality of the work delivered was exceptional—far beyond expectations. The team's expertise and attention to detail truly stood out, making the entire process seamless and enjoyable.
Overall, it was a joy to work with such a dedicated and skilled group, and I’m looking forward to continuing our collaboration in future projects."
Andrew Newbury
Global UCaaS Product Manager
Portfolio